Initial Consultation
We believe in communication before construction. It's important to listen to you and your family – your concerns and expectations, your ideas and opinions. We've found it's the best way to turn wood, plaster, and tile into a place where you will feel comfortably at home. And because your satisfaction is important to us, we make it a point to stay in touch throughout the life of the project. It's just the way we do business.

After the initial consultation, we will provide an Opinion of Probable Cost (OPC) based on our experience with similar projects of like scope and size. Obviously, your selections and the project design will have bearing on the cost of the project. We find by giving practical guidance into the design and helping our clients with the selections, we can steer the project costs towards a construction budget and help keep the overall costs of the project down.

Design Development
During the Design Development period, we will perform a site visit with our team of trades people specific to your project. After answering any questions you may have, we will provide a detailed proposal defining the scope of work you have requested and a price for the project along with a detailed Gantt chart schedule and tentative start and completion dates. We can also provide a proposal from existing plans.

Construction
During construction, we provide a production coordinator who will visit your projects on a near daily basis, or as required. You will be provided his cell phone number and are encouraged to call with any questions or concerns you may have from 7 AM to 7 PM Mon-Sat. The construction superintendent will communicate with you daily to answer questions, resolve problems in a timely manner, and provide scheduling updates. We also send out a weekly Project Update via email to all involved on your project to keep you informed of the progress of your job.

Payment
We keep our down payment low at 10% when signing the contract and progress payments in stages to allow you to monitor and approve construction as it progresses. Finally, we allow you to retain a portion of the total until you have ensured that the punch list is completed.

Follow-up
We'll stay in touch long after the last nail is in place to ensure that you are completely satisfied. We offer a two year warrantee and will follow up with you at 6, 12, 18 and 23 months after completion to check on warranty work and schedule any rework required within 30 days.